Terms & Conditions

By using the services offered on www.ReliableFlorists.com the user agrees to the terms mentioned herewith :

• The user should carefully read the description of gifts, shipping declaration and destination information before placing the order.
• During occasions, the orders are processed by the FIFO principle. Thus, if your order is received late (closer to the occasion date), your order might be delivered on the next working day or later. We do not take any responsibility for such late deliveries.
• We are a service which acts as a facilitator for users, who want to send gifts to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and our service charge.
• We reserve the right to change the price of any gift, without prior notice.
• Any Defects found in the gifts should be reported by the recipient or the sender within 24 hours of the gift received. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected. If the gifts are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary chocolates.
• In case of exchange / return of Gifts, all the cost of courier and other charges would be borne by the recipient of the Gift.
• We are taking orders for Valentine Day only till 12 Noon (India Time) on 13th February. Orders placed thereafter may not be delivered on 14th. If not delivered on 14th, the same shall be delivered on 15th or 16th February.
• On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
• We send the same rakhis and thalis as we show in the website. In an event a rakhi is not available, we will ship rakhis or thalis which are most similar to the one ordered and at the same time is of same or higher value.
• Rolitika and Chawal accompany all Rakhi orders. For orders without a Rakhi, a complimentary Rakhi will be delivered with the order.
• If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
• All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand, can be delivered to any address given by you. Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
• The Billing name which you have entered is the name which will be disclosed to the recepient. In case the name which will go with the gifts is different than the Billing name, please email us the Billing Name after you complete the order.
• The date of delivery selected by you will only be applicable for perishable gifts like flowers, cakes, fruits etc.
• Non-Perishable products (like Gift vouchers, perfumes, watches etc) are sent by courier and cannot be delivered on a specific day. We will email you a tracking no. once the items are couriered.
• Local government charges like octroi if applicable will be paid by the recipient and will be reimbursed by the company in form of a discount.
• Requests for cancellation of orders will not be entertained.
• We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the user will be informed. Refund can sometimes take upto 31 days to take effect.
• For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
• The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
• We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
• We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
• The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
• Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
• Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
• No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery. Refund can sometimes take upto 31 days to take effect.
• Floral arrangements shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement will vary due to variability of flowers across different destinations.
• In an event the ordered flowers / sweets / chocolates/ cakes are not available in the selected city / town; they will be replaced with available flowers / sweets / chocolates of equal or higher value.
• We deliver only eggless Cakes.
• Advance time notice for delivering of hand delivered gifts vary from 4 hours to three business days, depending on the accessibility of the city / town / village. For all metropolitan cities we deliver on the same day. For other major cities, it varies from 12 hours to two business days. For interior towns and villages, three business days notice is required.
• The price displayed on the website includes MRP, Service Cost, Bank Processing Charges and other commissions.
• Please contact service [at] reliableflorists [dot] com for further clarification on any issues related / non-related to the terms and conditions.